At hairaffair.online, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item in accordance with the terms and conditions outlined in this Return & Refund Policy.
By placing an order through our website, you acknowledge and agree to the terms of this policy.
1. Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the item must be in its original condition and must not have been used, altered, damaged, or improperly handled.
Items returned after the 30-day return period may not be accepted.
2. Return Eligibility
Before sending an item back, please contact our customer support team to request return instructions.
Returned products must:
- Be returned within 30 days of delivery.
- Be in their original condition.
- Include all original packaging and accessories, where applicable.
- Not show signs of misuse, excessive wear, alteration, or damage caused by the customer.
- Be securely packaged to prevent damage during return shipping.
We reserve the right to refuse a return if the product does not meet the eligibility requirements.
3. Return Shipping Costs
Unless the return is the result of an error on our part or the product arrived defective or damaged, the customer is responsible for the cost of returning the item.
We strongly recommend using a shipping service that provides tracking information and insurance or compensation for lost or damaged packages.
If a returned package does not reach us, we may be unable to process the return or refund.
4. Original Shipping Fees
Original shipping charges are generally non-refundable, unless the return is required because of an error made by us, such as sending an incorrect or defective product.
Any expedited or priority shipping charges paid at the time of purchase may also be non-refundable unless otherwise required by applicable law.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.
We may request photographs, videos, order information, or other documentation to help us evaluate the issue.
If the issue is confirmed to be our responsibility, we may, at our discretion and as permitted by applicable law:
- Provide a replacement;
- Provide a repair;
- Provide a refund; or
- Offer another appropriate resolution.
We will provide instructions regarding the return or replacement process after reviewing your request.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If approved, the applicable refund will be issued to your original payment method.
Please allow additional time for your payment provider or financial institution to process and post the refund to your account.
A refund may be reduced or denied if the returned product does not meet the conditions described in this policy.
7. Lost or Stolen Packages
If tracking information shows that your package was successfully delivered but you cannot locate it, please first check your property, mailbox, lobby, mailroom, and surrounding areas. You may also wish to contact neighbors or other individuals who may have accepted the package on your behalf.
We recommend allowing 1–2 business days in case the carrier incorrectly marked the package as delivered.
If you still cannot locate the package, contact the local shipping carrier and request an investigation or delivery claim.
hairaffair.online is generally not responsible for packages that the carrier confirms as delivered to the shipping address provided during checkout.
If a package is considered lost in transit and the carrier confirms the loss, please contact us with the carrier’s response and your tracking information so we can determine the appropriate next steps.
8. Incorrect Shipping Address
Customers are responsible for providing accurate billing and shipping information when placing an order.
We are not responsible for delays, returned packages, additional shipping costs, or delivery failures resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible. Although we cannot guarantee that an address can be changed after an order has been placed, we will make reasonable efforts to assist you before the order is shipped.
If the incorrect address was caused by an error on our part, we will work with you to resolve the issue at no additional cost where appropriate.
9. International Returns
Customers outside our primary shipping region may be responsible for return shipping costs, customs charges, import duties, taxes, and other fees associated with returning an item.
We recommend checking with your local customs authority before sending an international return.
10. Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated at checkout.
We recommend contacting your local customs office for information regarding potential charges before placing an international order.
11. Exchanges
If you would like to exchange an item, please contact our customer support team within the applicable 30-day return period.
Depending on product availability and the circumstances of the exchange, we may offer a replacement, exchange, repair, or refund.
12. Items That Cannot Be Returned
Certain products may not be eligible for return due to their condition, hygiene requirements, customization, or other applicable restrictions.
Any non-returnable items or special return conditions will be identified on the applicable product page or communicated to you before purchase where required.
13. How to Request a Return
To request a return, please contact our customer support team with:
- Your order number;
- The name of the item you wish to return;
- The reason for the return; and
- Photos or other supporting information when applicable.
Do not send an item back without first receiving return instructions from our support team.
14. Policy Changes
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
The policy applicable to your order will generally be the version in effect at the time your order was placed, subject to applicable law.
15. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or other order-related concerns, please contact our customer support team through the contact information provided on our website.
Website: hairaffair.online
We are committed to reviewing each request fairly and assisting our customers whenever reasonably possible.